How do I cancel my appointment?

You may call or email us to cancel your appointment. Please refer to our Cancellation Policy.Our email is now govinfo@gentleoakvet.com.sg.

How long is the waiting time for a walk-in?

Walk-in waiting time is estimated to be between 30 minutes to 3 hours. Sometimes it can be more than 3 hours if the team has to treat the emergency cases.

Do you accept walk-ins?

For clients who walk in without an appointment, our technicians will assess your pet’s medical condition:If your pet’s condition is critical, our vet will attend to your pet ASAP.If your pet appears to be stable, you may make an appointment with us or wait to be seen (After Hour fee applies if seen between 11:45 AM – 2:00 PM, or after 7:45 PM).

Do I need to book an appointment to see your vet?

We encourage our clients to make an appointment to see our vet.You may book an appointment here. If you cannot find a suitable time slot, please give us a call at 6250-8001.All appointments are subject to our No-show, Late, and Cancellation Policy.

What is your payment policy?

Payment is expected at the time of service in the clinic. We accept cash, and debit/credit cards (Visa or Master Card). We also accept payment via PayNow.For more information, please refer to our Payment Policy.

FAQs

All Questions Appointments Vaccinations Medication and Prescription Diets Treatments and Procedures

Do you provide 24-hour overnight monitoring?

No.
How do I cancel my appointment?

You may call or email us to cancel your appointment. Please refer to our Cancellation Policy.
Our email is now [email protected].
How long is the waiting time for a walk-in?

Walk-in waiting time is estimated to be between 30 minutes to 3 hours. Sometimes it can be more than 3 hours if the team has to treat the emergency cases.
Do you accept walk-ins?
For clients who walk in without an appointment, our technicians will assess your pet’s medical condition:
1. If your pet’s condition is critical, our vet will attend to your pet ASAP.
2. If your pet appears to be stable, you may make an appointment with us or wait to be seen (After Hour fee applies if seen between 11:45 AM – 2:00 PM, or after 7:45 PM).
Do I need to book an appointment to see your vet?

We encourage our clients to make an appointment to see our vet.
You may book an appointment here. If you cannot find a suitable time slot, please give us a call at 6250-8001.
All appointments are subject to our No-show, Late, and Cancellation Policy.
What is your payment policy?

Payment is expected at the time of service in the clinic. We accept cash, and debit/credit cards (Visa or Master Card). We also accept payment via PayNow.
For more information, please refer to our Payment Policy.

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