FAQs

You may need to submit a prescription form to us for purchasing the medication or prescription diet. Please call us in advance to find out the availability of the items.

The Bowen technique is a holistic approach to pain relief and healing that is based on the recognition that the underlying cause or source of many musculoskeletal, neurological, neuromuscular and other health or pain problems can be found in the form of an imbalance of the energetic and facial systems of the body.

Common vaccination side effects are vomiting, diarrhoea, lethargy, fever, loss of appetite, injection site or facial swelling etc. If your pet is unwell after the vaccination, please contact the clinic.

Dogs and cats should be vaccinated annually with a thorough physical exam to ensure they are adequately protected against the more common canine/feline pathogens. For dogs, you may choose to get an antibody titre test done to decide whether your dog requires another booster vaccine.

Yes. Heartworm disease is very easy to prevent but very difficult and even life-threatening to treat. We recommend testing your dog for heartworm disease before starting on the preventative.  If you miss a dose or doses of heartworm preventative, please consult with us immediately.

You may want to keep your pet warm and quiet the night after the surgery. He/she can get small amounts of water at 7:00 PM. If there is no vomiting, half the usual portion of food can be offered after. A normal diet can be resumed the next day.

Keep the buster collar on your pet at all times. Do not allow him/her to lick or chew at his/her wound and keep it clean and dry. Monitor the wound for any swelling, discharge and inflammation. Call us if you notice any of these. No showers for the next 10-14 days. Exercise is kept to a minimum. No running, jumping or vigorous exercise.

Please take his/her food away by 12:00 PM the night before surgery and remove the water at 6:00 AM.

Pre-anaesthetic blood testing allows our vet to evaluate your pet’s basic organ function. The testing could warn us of a condition not obvious on physical exam. It may indicate that we should take extra precautions with your pet’s anaesthesia or avoid a procedure altogether until a discovered problem can be corrected.

Yes, he/she can still be spayed. However, due to extra bleeding from an increased blood supply to the area, there is more risk involved and it may cost more. Our vets advised to spay the female dog/cat 3 months after the last day of her heat.

Puppies and kittens usually reach puberty around six months of age. After this time female dogs usually come into heat twice a year; on average the heat cycle takes about three weeks to complete. Female cats are different; they come into heat seasonally. Cats normally cycle at approximately three-week intervals during the spring, summer, and fall.

Please arrange an appointment to speak to our vet for more advice.

Normal body temperature for dogs and cats is 37.8 to 39.2°C. Some people and some pets maintain a baseline temperature a little above or below the average, but if your pet’s temperature rises above 39.5°C or falls below 37.5°C), take your pet to your veterinarian.

No.

We encourage clients to email us for medication fill-up requests or to place a food order.

You may call or email us to cancel your appointment. Please refer to our Cancellation Policy.

Our email is now [email protected].

Walk-in waiting time is estimated to be between 30 minutes to 3 hours. Sometimes it can be more than 3 hours if the team has to treat the emergency cases.

For clients who walk in without an appointment, our technicians will assess your pet’s medical condition:

1. If your pet’s condition is critical, our vet will attend to your pet ASAP.
2. If your pet appears to be stable, you may make an appointment with us or wait to be seen (After Hour fee applies if seen between 11:45 AM – 2:00 PM, or after 7:45 PM).

We encourage our clients to make an appointment to see our vet.

You may book an appointment here. If you cannot find a suitable time slot, please give us a call at 6250-8001.

All appointments are subject to our No-show, Late, and Cancellation Policy.

Payment is expected at the time of service in the clinic. We accept cash, and debit/credit cards (Visa or Master Card). We also accept payment via PayNow.

For more information, please refer to our Payment Policy.