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What is your payment policy?
Payment is expected at time of service in clinic. We accept cash, debit/credit cards (Visa or Master Card) and NETS. We also accept payment via PayNow.
For PayNow, you may transfer the amount to us (our UEN: 201529242G) and send a screenshot of the transaction to our email at firstname.lastname@example.org for verification.
Do I need to book an appointment to see your vet? Do you accept walk-in?
We encourage our clients to call in for arranging an appointment to see our vet.
For clients who walk in without an appointment, our technicians will assess your pet’s medical condition:
(a) If your pet’s condition is critical, our vet will attend to your pet ASAP.
(b) If your pet appears to be stable, you may make an appointment with us or wait to be seen (After Hour fee applies if seen between 11.45am – 2.00pm, or after 7.45pm).
How long is the waiting time for walk-in?
Walk-in waiting time is estimated to be between 30 minutes to 3 hours. Sometimes it can be more than 3 hours if the team has to treat the emergency cases.
How do I cancel my appointment?
You may call the clinic or email us to cancel your appointment 48 prior. Clients will be blacklisted for repeated short-notice cancellation or repeated no-show.
How do I order food/medications for my pets?
We encourage clients to email us for medication fill-up requests or placing a food order.
Do you provide 24 hours overnight monitoring?
What are normal body temperatures for dogs and cats?
Normal body temperature for dogs and cats is 37.8 to 39.2°C. Some people and some pets maintain a baseline temperature a little above or below the average, but if your pet’s temperature rises above 39.5°C or falls below 37.5°C), take your pet to your veterinarian.
When can I neuter/spay my pets?
Please arrange an appointment to speak to our vet for more advice.
When do dogs/cats come into heat?
Puppies and kittens usually reach puberty around six months of age. After this time female dogs usually come into heat twice a year; on average the heat cycle takes about three weeks to complete. Female cats are different; they come into heat seasonally. Cats normally cycle at approximately three weeks intervals during the spring, summer, and fall.
Can my pet be spayed when she’s in heat?
Yes, he/she can still be spayed. However, due to extra bleeding from an increased blood supply to the area, there is more risk involved and it may cost more. Our vets advised to spay the female dog/cat 3 months after the last day of her heat.
Why does the vet recommend blood testing before procedures requiring anesthesia?
Pre-anesthetic blood testing allows our vet to evaluate your pet’s basic organ function. The testing could warn us of a condition not obvious on physical exam. It may indicate that we should take extra precaution with your pet’s anesthesia or avoid a procedure altogether until a discovered problem can be corrected.
My pet is having surgery tomorrow. Can he/she have food and water?
Please take his/her food away by 12:00 PM the night before surgery and remove their water at 6:00 AM.
What is the post operative care I need to know?
You may want to keep your pet warm and quiet the night after the surgery. He/she can get small amounts of water at 7pm. If there is no vomiting, half the usual portion of food can be offered after. Normal diet can be resumed the next day.
Keep the buster collar on your pet at all times. Do not allow him/her to lick or chew at his/her wound and keep it clean and dry. Monitor the wound for any swelling, discharge and inflammation. Call us if you notice any of these. No showers for the next 10-14 days. Exercise is kept to the minimal. No running, jumping or vigorous exercise.
Should my dog be on heartworm medication? What happens if I miss a dose of heartworm medication?
Yes. Heartworm disease is very easy to prevent but very difficult and even life threatening to treat. We recommend testing your dog for heartworm disease before starting on the preventative. If you miss a dose or doses of heartworm preventative, please consult with us immediately.
How often should my pets be vaccinated?
Dogs and cats should be vaccinated annually with a thorough physical exam to ensure they are adequately protected against the more common canine/feline pathogens. For dogs, you may choose to get an antibodies titre test done to decide your dog requires another booster vaccine.
What is the common vaccination reaction for dogs and cats?
Common vaccination side effects are vomiting, diarrhoea, lethargy, fever, loss of appetite, injection site or facial swelling etc. If your pet is unwell after the vaccination, please contact the clinic.
What is Bowen Therapy?
The Bowen technique is a holistic approach to pain relief and healing that is based on the recognition that the underlying cause or source of many musculoskeletal, neurological, neuromuscular and other health or pain problems can be found in the form of an imbalance of the energetic and facial systems of the body.
I am not your client but can I buy medication or prescription diet over your counter?
You may need to submit a prescription form to us for purchasing the medication or prescription diet. Please call us in advance to find out the availability of the items.